Frog Recruitment is hiring a Customer Service Representative in East Tamaki, Auckland, New Zealand. This is a temporary, contract-based opportunity offering NZD $28.85 per hour, with a hybrid working arrangement. The successful candidate will join a customer service team supporting existing students and prospective learners with course information, training opportunities, and enrolment-related enquiries.
The role involves handling inbound phone calls, answering questions about available courses, explaining enrolment options, and helping callers find the information they need. Applicants should have confident telephone communication skills, clear verbal communication, a customer-focused attitude, and the ability to explain information in a simple and helpful manner. An immediate start is available, with the temporary assignment continuing until the end of February.
Job Overview
| Category | Details |
|---|---|
| Position Title | Customer Service Representative |
| Employer / Recruiter | Frog Recruitment |
| Employment Type | Contract / Temporary |
| Location | East Tamaki, Auckland, New Zealand |
| Work Arrangement | Hybrid |
| Salary | NZD $28.85 per hour |
| Start Date | As soon as possible |
| Contract Duration | Until the end of February |
| Experience | Customer service and telephone communication skills |
| Job Category | Customer Service – Call Centre |
| Posted | November 2026 |
Your Responsibilities
As a Customer Service Representative, your responsibilities will include:
- Answering inbound calls from existing students and prospective learners.
- Responding to enquiries about available courses and training opportunities.
- Providing accurate information about course options and enrolment procedures.
- Assisting prospective students with enrolment-related questions.
- Supporting existing students with general course enquiries.
- Understanding callers’ needs and providing relevant information.
- Explaining education and training options clearly.
- Supporting the customer service team with daily telephone enquiries.
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Qualifications and Skills
The ideal candidates should demonstrate the following:
Communication Skills
- Clear and confident verbal communication.
- Comfortable handling telephone enquiries.
- Ability to explain information in a simple and understandable way.
Customer Service Skills
- Customer-focused approach.
- Genuine willingness to help people.
- Ability to assist callers with different questions and requirements.
- Professional and helpful telephone manner.
Experience and Abilities
- Confidence in handling inbound calls.
- Ability to understand customer enquiries and provide appropriate information.
- Willingness to support students and prospective learners.
Perks and Benefits
Working through Frog Recruitment offers:
- Competitive hourly pay of NZD $28.85.
- Hybrid working opportunity.
- Temporary assignment with an immediate start.
- Opportunity to work in the education and training sector.
- Supportive customer service team environment.
- Valuable experience assisting students and prospective learners.
How to Apply
Interested candidates who enjoy helping people over the phone and are available to start immediately are encouraged to apply online.
APPLY HERE
Only shortlisted applicants may be contacted for further steps in the recruitment process.
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